There’s no dashboard for instability — until it’s everywhere

“These aren’t people problems,” Eric Galuppo emphasizes.
“They’re system problems — and systems don’t fix themselves.”

Most organizations believe they are managing performance because they are tracking metrics. Dashboards are full. Reports are timely. Meetings review numbers consistently.

Yet instability still appears — seemingly without warning.

Schedules break. Overtime spikes. Supervisors become frontline labor. Margins compress even as revenue holds steady. Teams feel pressure long before leadership sees it clearly in reports.

The issue isn’t lack of data.
It’s where leaders are looking.

Why traditional KPIs miss the warning signs

Most leadership dashboards are designed around departments, not workflows.

Sales tracks bookings, pipeline velocity, and close rates.
HR tracks time-to-hire, headcount, and attrition.
Operations tracks utilization, coverage, and service levels.

Each function appears accountable. Each metric looks reasonable in isolation.

What’s missing is visibility into cross-functional friction — the cost created when demand, staffing, and delivery fall out of sync.

Instability doesn’t live inside a single department.
It lives in the handoffs between them.

The blind spot between “doing well” and “working well”

A business can look healthy by every traditional measure and still be structurally strained.

Sales hits targets, but staffing lags behind demand.
Hiring fills roles, but onboarding doesn’t stabilize delivery.
Operations meets coverage, but only through overtime and burnout.

No single metric flashes red. Yet the system as a whole is absorbing pressure inefficiently.

This is why leaders often feel problems before they can measure them.
The dashboard says “on track.” The operation feels fragile.

The complexity tax leaders don’t see

Bain & Company describes this phenomenon through their complexity management research — the hidden cost that grows faster than revenue as organizations scale.

As volume increases, coordination becomes harder. Exceptions multiply. Decision latency increases. Workarounds become permanent.

Complexity becomes its own cost center.

What makes the complexity tax dangerous is that it rarely appears as a single expense. It spreads across overtime, supervision, rework, delays, and attrition — none of which are designed to roll up into a single warning signal.

Growth absorbs the tax quietly until margins begin to erode.

Why resilience is a systems problem, not a talent one

PwC’s operational resilience research reinforces the same conclusion: resilient organizations treat workforce reliability and delivery capacity as enterprise-level systems, not siloed responsibilities.

In resilient organizations:

• Staffing reliability is planned alongside demand generation
• Coverage capacity is measured across the workflow, not per department
• Variability is managed structurally, not reactively

This is fundamentally different from trying to “fix” performance by hiring faster, pushing managers harder, or tightening individual KPIs.

Resilience emerges from alignment, not effort.

Why leaders feel instability before they see it

“There’s no dashboard for instability,” Galuppo says.
“But once it shows up, you feel it everywhere.”

Instability first appears as friction:

• Meetings about coverage instead of strategy
• Managers solving yesterday’s problems repeatedly
• Teams operating in recovery mode rather than rhythm

These are not cultural failures. They are signals that the system is compensating for misalignment.

By the time instability becomes visible in financial results, it has usually been present operationally for months.

What leaders should be measuring instead

Organizations that surface instability early don’t abandon KPIs — they augment them.

They look for System Friction Coefficients that cut across functions:

• System variance between scheduled and actually staffed hours
• Supervisor time spent covering execution rather than managing systems
• Frequency of last-minute schedule changes
• Early-tenure churn relative to demand growth

These are not departmental metrics.
They are system health indicators.

They reveal whether growth is being absorbed cleanly — or converted into friction.

Conclusion

Traditional dashboards are excellent at measuring performance inside silos. They are far less effective at revealing how work actually flows.

Instability doesn’t announce itself through missed KPIs. It accumulates quietly at the seams between departments — where responsibility is shared and visibility is weakest.

Leaders who wait for dashboards to signal danger are always reacting late.

The organizations that scale sustainably are the ones that recognize instability as a systems issue — and design visibility accordingly.